Established in 2018, Rosslyn is a collection of award-winning, high-volume speciality coffee shops located within the City of London. We have ‘All the attention to detail and high standards of the great Australian Cafe combined with the warmth and community of the Irish Pub, brought together in a way that best serves modern day London’.
At Rosslyn, we hire based on values and how we think you might contribute to our team. We hope to bring together those with a ‘why’ with a ‘how we do things’. If your skillset isn’t yet where you would like it to be, we want to help with that. We cannot however teach you how to take pride in your work and show empathy towards our guests.
At the end of it all what we do is quite simple…‘we are nice to people and we make nice coffee’.
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Being a Manager at Rosslyn
We can provide a flexible schedule. Shifts are planned across 06.00 – 18:00 Monday to Friday and 8:30 – 17:00 Saturdays. Our idea of providing a work-life balance means ensuring evenings off, a 40hr work week and shifts under 10hrs.
Responsibilities
- Ensure Rosslyn’s reputation as a globally leading café continues
- Accountable for the smooth day-to-day running of the café
- Achieve set KPI’s across sales, profitability, labour planning, COG’s, employee engagement
- Contribute to strategic planning by reporting into our Ops Manager on performance, guest experience, output, trends etc
- Act as a role-model for Rosslyn’s Values & Mission
- Provide direction and leadership to the team ensuring that standards of service are maintained
- You’re focused on building a friendly, professional rapport, so our guests feel comfortable visiting time and time again.
- You’re a local expert, able to answer all guest/staff queries, staying up to speed on all offerings
- You’re an effective communicator who looks to add value through their work
- Ensures onboarding and upskill training delivered to new hires is excellent (we like to provide opportunity to all)
- Ensure the café has all resources (Coffee, product, retail, consumables etc)
- Complete reports on standards, performance & operation
- Take ownership of issues such as maintenance and know how to escalate
- Work closely and supportively with the Operations Manager & HO team
London Living Wage Employer
We are extremely proud of our work alongside The Living Wage Foundation, working closely with their team to develop the scheme. This was recognised in 2023 when we received the Living Wage Champion Award.
We strongly believe that for our team to take good care of our guests, we must first take good care of our team. This starts with paying a fair wage (more than LLW).
Starting rate for Shop Manager is £34,000
This is a salaried role. (Negotiable depending on experience)
Listed benefits
- Evenings off
- Skillset training with our Head of Coffee at Origin Coffee Roasters within the first 4 weeks of your employment
- Free access to Barista Hustle
- Discounts including 50% off bags of our house coffee’s and 30% off bags of guest coffee’s.
- 28 days annual leave per calendar year for full-time team members.
- Cycle to work scheme.
- Access to local gym classes.
- Unlimited coffee at work.
